Refund policy

Policy on How To Request A Replacement

To replace your pet's suppily or damaged Skymee device, please simply follow these steps:
1 .Complete the online return form. To begin the process, visit our Rabbitgoo Return Form.
2. Upload a clear photo that that shows the entire product with the damage visible. Please note: Photo must be in .jpg format and 1 MB or less.
3. We'll send out your new replacement after checking.
4. Any other question, please inform us of that by sending an email to amzserviceA@skymee.com.

Eligibility of Items for Return or Exchange

Customers have the right to return any purchased items without defining the reason within 7 calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.
Rules on returning and exchanging Items with discovered defects:
Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.

Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the Items, you must submit the copy of proof of purchase and fill in the return request form.